Chair

Neila Khalfa

Deliverables

  • Two workshops completed including SWOT analysis and identification of two common industry pain points

Scope & objectives

  • Improving customer technical issue resolution through digital transformation
  • Creating greater efficiencies in our customer technical resolution capability
  • Pursuing industry collaboration in creating a common approach (steering away from carrier-to-carrier solutions and their limited scale & considerable LOE)

Expertise required

  • Operations management, customer technical issue resolution, fault management and resolution experience, customer service and ticket resolution supervisory and management background

Way of working

  • Monthly conference calls, hands-on highly collaborative workshop format – utilizes Klaxoon platform
IPX-certification

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