Clive Sawkins, Pinnaca

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  • Unified Communications has evolved over the last few years to today being a rich solution of many technologies focused on business needs that integrate to many networks and business applications.
  • Today Software defined networks are already redefining the world of how business applications are delivered and supported. This is going to have a great impact on how the core network interacts and brings together the worlds of both public and private clouds.
  • Also there is a rapid adoption of SIP trunking based communication solutions by MNCs and even SMBs. That enabled the fast growth of UC replacing the traditional silo services (voice, messaging, etc.). For carriers it means that we need to evolve our MPLS interconnection (NNI) model to support a better interoperability between these integrated service islands. We need to evaluate the impact of UC on IPX, MPLS, private, public and hybrid network interconnection in order to enable this move of residential and business communications. A new world of charging model, ubiquity, reliability, privacy, security, and fraud prevention will be key challenges and opportunities for Carriers.
  • These changes will be part of a wave of changes that will favor many operators who focus on over the top service delivery, who can leverage new business models and have a wealth of skills in business application integration, workflow and operational analytics. As users stared to take a different role in using applications in their private life, this moved over to the slow business environment.
  • With the UC landscape changing with Video from Skype for business, and many other nontraditional vendors it is time to focus on the delivery of the experience for the user, as this will drive discussions at many layers in both the network and application stocks.
  • Unified Communications is a classic as a reversed solution where users will often take matters into their own hands and use social media to communicate in the business world IT is often in catch up mode trying to protect the data, manage the network while keeping data secure. All issues that never enter the users mind.
  • The UC topic is wide and we would need to ensure we focus on specific areas around both the network and application and also focus on both public and private cloud delivery.

Group objectives

To publish a “White Paper” on the changing requirements of the network when dealing with Unified Communications. To define the requirements for public, private and hybrid cloud deployments – outline the various elements of the UC stack – give both network operators and service providers clear guidelines on security, fraud and support strategies around UC deployments. The audience for this work group covers many areas and will be of interest to many cross functional teams who are looking to address the full customer experience.


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