WORK GROUPS

Spam & Scam Calling

Aims to collaboratively develop a measurable, transparent, and operationally viable framework for identifying, managing, and mitigating spam and scam calls between international carriers.

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BECOME A MEMBER

10-12

Annual Virtual Meetings
Experience

Members should have experience working with fraud management, regulatory compliance, product or business mangement, network or operations.

OUR MISSION

The Spam & Scam Call Work Group aims to collaboratively develop a measurable, transparent, and operationally viable framework for identifying, managing, and mitigating spam and scam calls between international carriers.

The goal is to produce global recommendations and best practices that foster consistency, trust, and sustainable business operations across the international voice and messaging ecosystem.

CHAIR

Thanga Durairaj​

Vodafone

Envelope Linkedin

Deliverables

  • Develop objectively measurable ways to identify spam and scam calls between carriers.
  • Define categorization criteria for different use cases and call profile patterns.
  • Establish inter-carrier policies for managing scam and spam calls before forwarding them to other networks.
  • Define operational policies for inter-carrier collaboration, including reporting and information procedures to inform of the malicious activity detected as well as supporting requests to trace the source and nature of suspect traffic.
  • Definition & Reporting/Communication Framework
  • Treatment Methods & Policies – Agreed approaches for managing scam and spam calls between members
  • Inter-Carrier Framework & Best Practices – A comprehensive guideline for global adoption by aligning with GLF code of conduct provisions.

SCOPE

Collaborating for identifying, managing, and mitigating spam and scam calls between international carriers

The Work Group will develop a comprehensive Inter-Carrier Framework to support effective management of spam and scam calls. Areas of focus include (but are not limited to):

• Development of clear call pattern definitions and detection thresholds

• Enhancement of Know Your Customer (KYC) standards

• Tracking, benchmarking, and trend analysis of key traffic patterns

• Creation of a playbook of recommended actions for carriers

• Alignment of business processes and operational policies across regions and stakeholders

Inquire about the
Work Group

OBJECTIVES

Spam & Scam Calling

The work group will:
 
1. Develop objectively measurable ways to identify spam and scam calls between carriers.
 
2. Define categorization criteria for different use cases and call profile patterns.
 
3. Establish inter-carrier policies for managing scam and spam calls before forwarding them to other networks.
 
4. Define operational policies for inter-carrier collaboration, including reporting and information procedures to inform of the malicious activity detected as well as supporting requests to trace the source and nature of suspect traffic.

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