Fraud classification and recommendations on dispute handling within the wholesale telecom industry

According to surveys of CFCA, ACFE and ETNO the potential commercial loss due to fraud in telecommunication networks represents 0.5% to 5% of operator’s revenue. I3F operators assume that fraud provides a commercial business risk in the amount of 1 % of their revenue.

Hence, i3F operators focus on fraud detection and fraud prevention to minimize commercial loss for itself, its partners and the consumer. The specific focus of I3F in the context of fraud prevention is the impact of the move of the industry to IP interconnections. This document describes the main fraud types, detection methodology and possible dispute actions.