Transforming with the industry – The creation of a new Work Group on Cloud Numbers and Inbound Calls

We are pleased to announce the upcoming creation of a new working group in the i3Forum “Cloud Numbers and Inbound Calls”.

Aware of the accelerated transformation that our customers are experiencing as a result of digitalization and globalization, we are working to ensure that voice services are not only efficient for today’s business, but also future-proof  for tomorrow.

Factors such as the explosion of eCommerce or the increase in B2C-C2B relationships through online channels is driving companies to demand value-added voice services. These services, such as Cloud Numbers or Freephone, emerge as the key to achieving excellence in customer service, triggering the best user experience, a factor considered a differentiating aspect in a digitized and hyperconnected world.

More and more customers are asking for global solutions, in order to be able to offer their services to globally operating companies. Added to this is the rise of new customers who require a new type of interaction. Specifically, via portals through the end-to-end automated service, at the same time as they demand global coverage, not only geographically, but also for the different uses of the voice service.

At I3Forum, we are creating the working group “Cloud Numbers and Inbound Calls”, to analyze and give visibility to the critical aspects to address the growing demand on new cloud communication through voice services, such as DiDs Geo&Mobile, share cost, ITFS and UIFN numbers, in a new world of digital services.

If you are interested in participating, please join i3Forum